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Stuck somewhere? Let's get you moving again.

Help with your account, assessment, report credits, SOP writer and bKash payment verification — plus the answers students ask us most often.

Ask the expert chat

Fastest option. The chat already knows your profile and report, and a human adviser can be pulled in when the question needs judgement.

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Payment not unlocked yet?

Manual bKash payments are checked by a human. If your credits have not appeared, re-check the transaction ID you submitted on the pricing page.

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Payment help (manual bKash)

  1. 1. Pick your package on the pricing page while signed in.
  2. 2. Make Payment from your bKash app to 01784129993 (Personal) for the exact package amount.
  3. 3. Copy the Transaction ID (TrxID) from the bKash confirmation SMS.
  4. 4. Upload the screenshot and paste the TrxID in the payment form.
  5. 5. Our team verifies the transaction and releases your credits — your report and SOP unlock automatically.

bKash Personal

01784129993

Make Payment only. Never share your bKash PIN or OTP with anyone — including us.

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Frequently asked

Still need a human?

Send us your account email plus the TrxID or report link you are asking about — it helps us answer in one reply instead of five.

Email support

support@higherstudyroute.com

Replies within one business day (Sun–Thu, 10am–7pm Bangladesh time).

Report or SOP question

Ask directly inside the expert chat so the answer uses your own profile and numbers.

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We will never ask for your bKash PIN, OTP, passport originals or account password. If anyone claiming to be from Higher Study Route asks for these, stop and email us.