Privacy Policy

Higher Study Route is an independent study abroad planning service for Bangladeshi students, operating online at higherstudyroute.com. We are not a recruitment agency and we are not paid commission by any university, college or institution.

For any privacy question you can reach us at support@higherstudyroute.com or on WhatsApp at +8801332321632.

Account information: your name, email address and mobile number, provided when you sign up.

Assessment information: your academic results, English test scores, study gaps, work experience, career goal, family and sponsor details, savings and funding capacity, and any other answer you enter in the assessment form.

Payment information: the bKash sender number, transaction ID and payment screenshot you upload when you buy a package. We never see or store your bKash PIN, and we do not store card details — we do not process card payments.

Usage information: pages viewed, device and browser type, approximate location derived from your IP address, and interaction events collected through analytics and advertising tools.

Chat information: the questions you ask in expert chat and the answers delivered to you.

To generate your personalised report: course, university, PR pathway, funding plan, scholarships and city recommendations are all produced from the answers you submit.

To operate your account, deliver purchased credits, and verify manual bKash payments.

To provide expert chat support and answer your follow-up questions.

To send service emails about your account, your assessment and your purchase, including reminder emails if you sign up but do not complete a purchase. You can unsubscribe from these at any time.

To improve accuracy, fix problems and understand which guides and destinations students need most.

Your report is generated with the help of automated systems, including AI language models, applied to the answers you submit and to our own researched dataset of visa rules, costs, occupation lists and scholarship criteria.

Reports are decision-support documents, not a decision. No visa, admission or immigration outcome is decided by us or by any automated system we operate — those decisions belong to universities and immigration authorities.

When your data is sent to an AI provider to produce or translate a report, it is sent for that request only and is not used by us to train public models.

Service providers who run the platform on our behalf: cloud hosting and database, email delivery, AI model providers and analytics tools. They may process your data only to provide their service to us.

Legal authorities, where we are required by law to disclose information.

We do not sell your personal information. We do not share your profile with universities, agents or recruiters unless you explicitly ask us to.

We use cookies and similar technologies for sign-in sessions, language preference and measurement. Where enabled, we also load Google Tag Manager, Google Analytics 4, Meta Pixel and TikTok Pixel to understand how students find us and which content is useful.

You can block or delete cookies in your browser settings. Blocking essential cookies will sign you out and may break parts of the dashboard.

Account and assessment data is retained while your account exists so you can revisit your reports, and for up to 24 months after your last activity.

Payment verification records, including transaction IDs and screenshots, are retained for up to 5 years for accounting and dispute purposes.

You can ask us to delete your account and data at any time; we will do so unless we are legally required to keep a record.

Data is stored on managed cloud infrastructure with encryption in transit. Payment screenshots are stored in a private bucket that is not publicly accessible. Access to student records is restricted to authorised administrators.

No online service can promise absolute security. Never share your password, and use a unique password for this account.

You may request a copy of your data, correction of anything inaccurate, deletion of your account, or withdrawal of consent to marketing emails.

Send any of these requests from your registered email address to support@higherstudyroute.com and we will respond within 30 days.

This service is intended for students aged 16 and above. If you are under 18, a parent or guardian should review your assessment and any payment with you.

If this policy changes materially we will update the date at the top of this page and, where appropriate, notify you by email. Continuing to use the service after a change means you accept the updated policy.