Refund & Payment Policy

Packages are paid manually through bKash. You send the exact package amount to the number shown at checkout, then submit your sender number, transaction ID and payment screenshot in the app.

An administrator verifies the transaction and releases your credits. Verification is usually completed within a few hours, and no later than 24 hours.

Your payment was verified but credits were never released and we cannot fix it.

You were charged twice for the same package (duplicate transaction ID or double send).

A technical failure on our side prevented your report from being generated and we cannot regenerate it.

You paid, and requested cancellation before using any credit, within 48 hours of payment.

The report has already been generated and delivered to your dashboard. Each report is uniquely produced for your profile and cannot be returned.

You disagree with the recommendation, or you expected a different country, university or outcome. Disagreement with a professional recommendation is not a defect.

You submitted inaccurate information and the resulting plan does not match your real profile. Ask us to regenerate instead.

A university, scholarship body or immigration authority rejected your application. We do not control those decisions and never promise them.

The package was bought using a discount, promotional or free access grant.

Email support@higherstudyroute.com from your registered address, or message WhatsApp +8801332321632, with your bKash sender number, transaction ID, date of payment and the reason.

Approved refunds are returned to the same bKash number used for payment, within 7 to 10 working days. Any bKash cash-out charge is deducted from the refunded amount.

If you sent less than the package price, send the difference and submit both transaction IDs. If you sent more, the surplus can be kept as credit or refunded on request.

If you sent money to a number that is not the one shown at checkout, we cannot recover it. Always confirm the number in the app before sending.

Submitting a transaction ID that belongs to someone else, or a screenshot that has been edited, will result in permanent account suspension and no refund.